Engineering - 08 Oct 2021
Customer experience engineering
Any great business only exists because of its customers. Without our employers (customers), there is no business. Smart businesses are very customer-centric and Irembo is no exception.
Technology is the backbone of tech companies. Engineers form a major part of this workforce. Notably, all the work done at any company is always geared towards making their customer experience better.
Engineers at Irembo contribute to a better customer experience through some of the points highlighted below
At the center of the work we do, we always try to put ourselves in the customer’s shoes. We try to answer this key question with every product we work on; How would this feature/product positively improve people’s lives?. This question is hard to miss as it is embedded in the mission of Irembo as a company.
Irembo engineers take feedback very seriously. How would we know your pain points without your feedback? Recently, irembo.gov.rw incorporated a feedback mechanism in the portal to allow us to know the best ways to improve customer experience.
We embrace and use the best tools to produce high quality work. This is very evident in our delivery as a team.
Anyone who has ever used Irembo would agree that there is a conscious deliberate effort to constantly improve our customers’ experience. The improved system stability and the reformed drivers’ licence registration are just a few examples that illustrate this.
At Irembo, Engineers ***”do more work to make our customers do less work”***.
Communications - 08 Jul 2022
Israël Bimpe joins Irembo as the new Chief Executive Officer
Kigali, July 8th, 2022 – Irembo announces today the appointment of Israël Bimpe as our new Chief Executive Officer effective
Product - 31 Dec 2021
IremboGov in 2021
In September 2020, we completed the migration of IremboGov to a brand new 2.0 version: a major overhaul of the