Case study - 09 Aug 2021

Digitising booking for motor vehicle inspection

Background

The Rwanda National Police needed a more efficient way to manage booking appointments of over 10,000 annual motor vehicle inspections across various country inspection centers. The manual process was time-consuming for drivers as they had to spend long hours waiting to pay for the service at the bank and later on at the inspection centre.

In partnership with Rwanda National Police, we built an online booking system for motor vehicle inspection. The system enabled drivers to select the inspection centre of their choice, choose an appointment date, and pay digitally through numerous payment channels such as mobile money and bank cards.

The Result

  • Inspection times reduced by 15-20 minutes per inspection
  • Eliminated long queues at the bank and inspection centres
  • Managed number of vehicles to be checked at every inspection centres
  • More than 200 million Rwandan Francs collected annually through digital channels

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Case study - 09 Aug 2021

Digitising booking for motor vehicle inspection

The Rwanda National Police needed a more efficient way to manage booking appointments of over 10,000 annual motor vehicle inspections across various country inspection centers.

Read more

Case study - 09 Aug 2021

Building a citizen-centric experience for local government services in Rwanda.

Local government services such as “marriage certificates”, “birth certificates” and “certificates of being single” are some of the most requested services, contributing to over 20% of applications…

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